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    Filipino

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    Getting Started with GCash
    • How to create a new GCash account
    • What are the features of Basic vs. Fully Verified accounts?
    • Can’t create a GCash account
    • Can't create an account because number is already used

    Login Tips & Issues
    • Can't log in or open my GCash account
    • Account is on hold
    • Lost or stolen SIM, phone, or device
    • Damaged and broken phone, camera, or SIM
    • Are there other ways to log in to GCash?
    • How to register and unregister your phone to use GCash
      • See all 9 articles

    Verifying Your Account
    • How to verify my GCash account
    • Accepted IDs for GCash verification
    • No valid ID for verification
    • GCash account is still not verified or pending verification
    • Can’t submit or Unable to verify
    • Can't verify or failed verification
      • See all 10 articles

    Manage Your Account
    • Unlock my account
    • Lock my account
    • Received an email about account inactivity
    • Change my number in GCash
    • Change my name or birthday
    • Update my account information
      • See all 14 articles

    Security and Fraud
    • Report a scam
    • Report unauthorized transactions in my GCash account
    • Report someone trying to register their device to my account
    • What is Account Secure?
    • How to enable biometrics
    • How to set up account security questions
      • See all 9 articles

    Limit & Transaction Issues
    • What are my GCash wallet and transaction limits?
    • How to increase GCash wallet and transaction limits
    • How to request transaction history
    • What is the GCash Account Ownership Limit?

    US Virtual Account
    • What is the US Virtual Account?
    • How to create a GCash US Virtual Account
    • How to receive USD funds in US Virtual Account
    • How to withdraw USD to PHP from US Virtual Account
    • Submit documents for US Virtual Account
    • Can’t open a US Virtual Account
      • See all 8 articles

    App Features
    • How to turn on push notifications for In‑App OTPs
    • Didn’t receive OTP
    • How to troubleshoot GCash app issues
    • How to get help or submit a ticket in GCash
    • How to follow up on my GCash ticket
    • How to turn on location services
      • See all 10 articles
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