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Getting Started
How can I create a GCash account?
Can I register a non-Globe mobile number?
How do I get Fully Verified?
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Cash In/Cash Out
I didn't receive any money after I cashed in
I cashed in, but I entered the wrong number. What do I do?
Is there a fee to cash in or cash out?
How to Cash In to GCash via Bank Apps
How to Cash In via BPI
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Products and Services
How do I create my Personal QR?
I sent my money to the wrong account. What do I do?
What if I didn't receive my load?
What to do if a bills payment is being rejected?
How can I apply for a GInvest Account?
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Account Management
I received a notification that I have exceeded my transaction limit in GCash. What can I do?
What are my Wallet and Transaction Limits?
What are the fees I may encounter in GCash?
How can I log in to another GCash account?
How do I apply for a GCash MasterCard?
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Security
What should I do if I forgot my MPIN?
What is an Unauthorized Transaction?
How do I keep my account safe?
I lost my SIM/phone. What do I do?
How do I report a phishing site?
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For updates on an existing ticket, go to Help on the GCash App
Learn how to check the status of your existing ticket
Submit a new Ticket
Launch GCash App
