How to get help or submit a ticket in GCash

What account help do you need?

What access issue do you need to resolve?

Which borrowing product do you want to know more about?

What transaction help do you need?

Which money transfer issue do you have?

Which payment issue do you have?

Get help from the transaction in the GCash app

Open the affected transaction in the GCash app to see the most relevant support options.

1. Open the GCash app.
2. Go to Transactions.
3. Select the affected transaction.
4. Tap Get Help.
5. Choose the option that matches your concern.

How to search for product information

Search the Help Center

1. In the Help Center, click the search bar.
2. Type the GCash feature plus two to five words about your question.
3. Open the article that matches your concern.
4. Follow the steps in the article.

Examples: GSave deposit or schedule Bank Transfer.

If you still need help, use the ticket option or Chat with Gigi shown in the relevant article.

Check your ticket status

1. Open the GCash app.
2. Tap Profile.
3. Tap Help.
4. Tap My Support Tickets.

If you still need help, visit the Help Center Contact Us page and choose the support option that fits your concern.