How to get help or submit a ticket in GCash
If you need help with a GCash problem, here are ways you can quickly find answers, follow guides, or get support.
1. Search for Your Problem
To find what you need fast, use the search bar. Type the GCash product name plus 2–5 keywords about your issue.
Examples:
- GSave account update
- Send Money not received
- GLoan application pending
- GCash Card where to get
- GCash Bank Transfer failed
This will help you see the answers that match your problem.
2. Browse Products & Services
If you want to explore different options:
- Go to the Products & Services section: Scroll through the list and pick the product that’s related to your issue.
- Check out Self-Help Guides: Click on articles that explain what to do step-by-step.
3. Submit a Ticket
If you still need help, find the article about your concern or issue and follow the steps to submit a ticket.
If you already submitted a ticket you can check the status via the GCash Help Center or Gigi.
4. Chat with Gigi
For quick help, visit the GCash Contact Us page and click Chat with Gigi to get instant information or connect with a support agent.
Need more Help?
For other inquiries or concerns, check out the following articles: