How to troubleshoot GCash app issues

An outdated app can cause problems and block access to the latest GCash features and security updates. Check the Play Store (Android), App Store (iOS), App Gallery (Huawei) for updates.

Enable Auto-Update for Future Updates:

To make sure your GCash app is always up to date, follow these steps:

Android/Huawei:

1. Go to the Play Store and tap Settings from the sidebar menu.
2. Select Auto-update apps and choose your preferred option:
   • Over any network to update apps using either WiFi or mobile data.
   • Over WiFi only to update apps when connected to WiFi.
3. Tap Done.

iPhone:

1. Go to your device Settings, then tap App Store.
2. Toggle App Updates under Automatic Downloads.

If you encounter a network connection error, you can try the following to resolve your GCash app issue. Follow these steps:

1. Force close the GCash app in your list of opened apps.
2. Switch on Airplane mode for 30 seconds, then turn it off.
3. Connect to a different WiFi network or switch your network connection.
   • If you’re using WiFi, switch to mobile data, or if you’re on mobile data, switch to WiFi.
4. Try reopening the GCash app.

Follow these steps to switch to another mobile number in the GCash app:

1. Open the GCash app and tap the ⇄ button (the arrows beside your mobile number).
2. Tap Proceed to switch accounts.
3. Enter your GCash number and log in using your MPIN or biometrics.

Depending on your device, here's how you can force close and restart the GCash app:

Android:

1. Tap the Recent apps button.
2. Look for GCash and swipe it to the side until it disappears to close the app.

iPhone:

1. Double-press the Home button or swipe up on your home screen.
2. Look for the GCash screen and swipe up until it disappears to close the app.

For Android users, clearing the app cache can help resolve issues. Here's how:

1. Go to Settings, then go to your App Manager.
2. Tap GCash > Internal Storage.
3. Tap Clear Cache.