How to troubleshoot GCash app issues

Update your app to the latest version. You can also enable auto-updates:

Android/Huawei:

1. Go to Settings in your app store
2. Select Auto-update apps and choose your preferred option:
   1. Over any network to update apps using either WiFi or mobile data.
   2. Over WiFi only to update apps when connected to WiFi.

iOS:

1. Go to your device Settings > App Store.
2. Turn on App Updates under Automatic Downloads.

Here’s how:

1. Force close the GCash app.
2. Turn on Airplane mode for 30 seconds, then turn it off.
3. Switch to WiFi or mobile data for internet.
4. Reopen the app.

Learn how to switch your number:

1. Open the GCash app to the login page
2. Tap the ⇄ button (the arrows beside your number)
3. Tap Proceed.
4. Enter your GCash number again.

Follow these steps to restart the app:

Android:

1. Tap Recent apps.
2. Look for GCash and swipe it to the side until it disappears to close the app.

iOS:

1. Double-press the Home button or swipe up.
2. Look for GCash and swipe it to the side until it disappears to close the app.

For Android users, clearing the app cache can help resolve issues. Here's how:

1. Go to Settings then go to the App Manager.
2. Tap GCash > Internal Storage.
3. Tap Clear Cache.