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  1. GCash Help Center
  2. Your GCash Account

Get Started with GCash

  • How do I create a new GCash account?
  • Create a GCash Jr account
  • I can’t create or register for a GCash account. What do I do?
  • I'm trying to create a GCash account but it’s asking for an MPIN. What should I do?
  • Is there a minimum maintaining balance required to use GCash?
  • There is another GCash account using my number. What do I do?
  • See all 7 articles

Logging in to GCash

  • I can't log in to my GCash account. What do I do?
  • I lost the SIM or phone where my GCash account is registered
  • My phone got damaged or broken and I can’t access GCash. What do I do?
  • I can't log in to GCash because my device was detected as not secure
  • Are there other ways to log in to GCash?
  • I want to use GCash on another phone or device
  • See all 11 articles

Verify Your Account

  • What are the steps to get a Fully Verified GCash account?
  • Accepted IDs for GCash Verification
  • I can’t submit my GCash account verification. What do I do?
  • I don't have accepted IDs for GCash verification. What do I do?
  • I’m having issues with using my ePhil ID (Paper type) or Digital National ID to verify my GCash account
  • How can I submit additional documents for my GCash Jr. verification?
  • See all 11 articles

Account Security

  • I forgot my GCash MPIN
  • I want to change my GCash MPIN
  • How to troubleshoot GCash app issues
  • I think I was scammed. What do I do?
  • I noticed unauthorized transactions in my GCash account. What do I do?
  • The GCash app keeps crashing or shows a white screen when I login
  • See all 14 articles

Manage Your Account

  • What is the GCash Account Ownership Limit?
  • I want to update my address or work information in GCash
  • I want to update my GCash email address
  • I want to update my name or birthdate in my GCash account
  • I want to change my mobile number linked to my GCash account
  • My GCash account is on hold. How can I access my account?
  • See all 16 articles

Wallet & Transactions

  • What are my GCash Wallet and Transaction Limits?
  • How do I increase my GCash wallet and transaction limits?
  • My GCash wallet and transaction limits did not increase even after following the steps. What do I do?
  • What is GChat?
  • How do I view and download my GCash transaction history?
  • Can I create multiple GCash accounts with different numbers?

Manage Your App

  • I did not receive my OTP for my GCash transaction/login
  • How to activate and turn on location services on GCash
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