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Getting Started with GCash
How to create a new GCash account
What are the features of Basic vs. Fully Verified accounts?
Can’t create a GCash account
Can't create an account because number is already used
Login Tips & Issues
Can't log in or open my GCash account
Account is on hold
Lost or stolen SIM, phone, or device
Damaged and broken phone, camera, or SIM
Are there other ways to log in to GCash?
How to register and unregister your phone to use GCash
See all 9 articles
Verifying Your Account
How to verify my GCash account
Accepted IDs for GCash verification
No valid ID for verification
GCash account is still not verified or pending verification
Can’t submit or Unable to verify
Can't verify or failed verification
See all 10 articles
Manage Your Account
Unlock my account
Lock my account
Received an email about account inactivity
Change my number in GCash
Change my name or birthday
Update my account information
See all 14 articles
Security and Fraud
Report a scam
Report unauthorized transactions in my GCash account
Report someone trying to register their device to my account
What is Account Secure?
How to enable biometrics
How to set up account security questions
See all 9 articles
Limit & Transaction Issues
What are my GCash wallet and transaction limits?
How to increase GCash wallet and transaction limits
How to request transaction history
What is the GCash Account Ownership Limit?
US Virtual Account
What is the US Virtual Account?
How to create a GCash US Virtual Account
How to receive USD funds in US Virtual Account
How to withdraw USD to PHP from US Virtual Account
Submit documents for US Virtual Account
Can’t open a US Virtual Account
See all 8 articles
App Features
How to turn on push notifications for In‑App OTPs
Didn’t receive OTP
How to troubleshoot GCash app issues
How to get help or submit a ticket in GCash
How to follow up on my GCash ticket
How to turn on location services
See all 10 articles
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