My GCash payment or transaction was unsuccessful but my wallet was deducted. How do I get a refund?

To check if your payment or transaction was successful, please check your GCash App Inbox or GCash Transaction History. Then, check if your GCash wallet balance had any deductions.

If the transaction doesn’t appear in your Transaction History and there’s no wallet deduction, it means the transaction was unsuccessful and didn’t go through.

Some transactions may take time to process. This means your GCash wallet will be deducted right away, but our partners may need extra time to complete and post/process the transaction. Here are the services with processing times:

Bills - Depends on the biller. You can view the full list of Partner Billers and processing times here.
GFunds - Check out the Order Processing Days for GFunds here.
GStocks PH - Buy/Sell Orders will be posted to PSE immediately but will be processed during Trading Hours.
- Trading Hours:
  - Mon- Fri (excluding holidays)
  - 9AM - 12PM and 1PM - 3PM
GCrypto - Buy/Sell Orders will be in real-time.

If there is no record in your Transaction History but your account balance was deducted, we may need to look into this further. To help you with your concerns, choose among the GCash features and services below for more information:

GSave (Withdrawal or Deposit)