I sent money from my GCash to another GCash account, but the recipient didn't receive it. What should I do?
If you’ve sent money from your GCash to another GCash account but the recipient hasn’t received it in real-time, check out the following:
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Confirm the Send Money Feature Used
Make sure to confirm which feature you used: Send Money (GCash to GCash), Cash In (Bank to GCash), or Bank Transfer (GCash to bank), -
Verify the Recipient’s Mobile Number
Double-check the mobile number of the person you sent money to.
3. Check your GCash Wallet
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- If no deduction occurred, the transaction didn’t go through. You can retry sending the money.
- If your GCash wallet was deducted, click here to ask for help. Our customer service representatives will verify your transaction and contact you in 24 hours.
Need more Help?
For other inquiries or concerns, check out the following articles: