I sent money from my GCash to another GCash account, but the recipient didn't receive it. What should I do?

If you’ve sent money from your GCash to another GCash account but the recipient hasn’t received it in real-time, check out the following:

1. Confirm the Send Money Feature Used
   Make sure to confirm which feature you used: Send Money (GCash to GCash), Cash In (Bank to GCash), or Bank Transfer (GCash to bank),
2. Verify the Recipient’s Mobile Number
   Double-check the mobile number of the person you sent money to.

 3. Check your GCash Wallet

• • If no deduction occurred, the transaction didn’t go through. You can retry sending the money.
  • If your GCash wallet was deducted, click here to ask for help. Our customer service representatives will verify your transaction and contact you in 24 hours.
    
    

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