I can’t make a payment for my GLoan account. What do I do?
If you’re unable to make a payment for your GLoan account, it may be due to system maintenance, system error, or there may be no sufficient funds in your GCash wallet. Here are some steps to take before making a GLoan payment:
- Make sure your GCash wallet has enough funds to cover the amount due
- Check if you have a stable internet connection
- Please check your GCash Transaction History in case your payment pushes through to avoid multiple debits
If you still cannot make a payment through the GLoan dashboard, we recommend paying via our offline payment partners or Pay Bills feature.
For additional assistance, click here to ask for help. A customer service representative will contact you within 24 hours.
Need more Help?
For other inquiries or concerns, check out the following articles:
- How can I pay my GLoan dues?
- I already paid my GLoan but it’s not reflecting yet. What should I do?
- I still haven’t received my GLoan interest cashback after 14 days. What should I do?
- I was charged multiple times for one GLoan payment. What do I do?
- I was charged a penalty or additional fee even though I paid my GLoan on time. What do I do?