I can’t make a payment for my GCredit account. What do I do?

If you cannot make a payment for your GCredit account, it may be due to system maintenance, a system error, or insufficient funds in your GCash wallet. Here are some steps to take before making a GCredit payment:

1. Make sure your GCash wallet has enough funds to cover the amount due
2. Check if you have a stable internet connection

If you still cannot make a payment through the GCash app, we recommend paying via our offline payment partners. 

Click here to ask for help and a customer service representative will reach out within 24 hours.

To check if your payment pushed through, please check out your GCash transaction history.

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