The ATM did not release any money after withdrawing using my GCash Card

If you tried to withdraw money with your GCash Card but the ATM didn’t release the cash, the ATM might have been out of cash or encountered an error during the transaction.

In this case, your money will be refunded to your GCash wallet within 1-2 working days. GCash will work with our partner banks to fix these issues and process the refund.

If the bank confirms that the withdrawal was successful, an investigation will be conducted, which may take up to 10 banking days.

If the bank confirms that the withdrawal was not successful, the refund should appear in your GCash wallet within 2 working days.

If you still haven’t received your refund after 2 working days, click here to ask for help. A customer service representative will contact you in 24 hours.

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