I didn’t receive a verification code for my GCrypto order. What do I do?

If you haven’t received the verification code in GCrypto, follow these steps:

1. Check the right email address
   Make sure you’re checking the email address registered with GCash and GCrypto.
2. Look in your spam or junk folders
   If the verification code is not in your inbox, check your spam or junk folder.
3. Add the sender to your safe sender list
   To ensure future emails are delivered, add donotreply@pdax.ph to your safe sender list. Here’s how: 

• • • On the Gmail app, click the gear/settings icon in the upper right corner and select See all settings
    • Navigate to the "Filters and Blocked Addresses" tab at the top of the settings page
    • Click on Create a new filter
    • In the "From" field, enter the email address you want to add to your safe senders list and select Create Filter
    • Select Never send it to Spam > Create Filter
        

Please be mindful of your attempts. After 6 incorrect attempts of the OTP, your GCrypto account will be locked for 24 hours.

 If you’re still unable to receive the verification code or OTP, click here to ask for help. A customer service representative will contact you in 24 hours.

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