Top up not reflected on GCrypto

If you’re having trouble topping up in GCrypto, it may be because:

1. Not enough balance: Check if your GCash wallet has enough money for the top-up.
2. Limit reached: Check if you’ve hit your GCash Wallet and Transaction Limits.
3. OTP problems: If you don’t get the One-Time PIN (OTP), make sure your email is correct, then try again.

Your top-up should be added to your GCrypto wallet within 2 business days.

If you still don’t get it after 2 business days, click here to contact support. Our team will reach out to you within 24 hours.