I topped up my GCrypto wallet but it has not been reflected yet. What do I do?
If you’re having trouble topping up in GCrypto, it might be caused by one of the following reasons:
- Insufficient Funds: Ensure that your GCash account has enough balance for your top-up.
- Exceeded Limits: Check if you've reached your GCash Wallet and Transaction Limits.
- OTP Issue: If you're not receiving your One-Time-Pin (OTP), make sure your email address is updated and try again.
Your top-up will be automatically credited to your GCrypto wallet within 2 business days.
If you didn’t receive your top-up after 2 business days, click here to ask for help. A customer service representative will contact you in 24 hours.
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