I can’t access my GCrypto account. What do I do?

If you can’t open your GCrypto account in the GCash app, check out the possible reasons below and what you can do to troubleshoot it:

  1. System timeouts or scheduled/unscheduled maintenance: Our partner may be having scheduled maintenance/downtime. Please wait a few hours and try again. In the meantime, you can try these troubleshooting steps for common app issues.

  2. Update your account information: Follow the instructions to update your details. This may include submitting additional documents or verifying your information on the GCash app.


If you still can’t access GCrypto after trying these steps, click here to ask for help. A customer service representative will contact you in 1-2 business days.

Need more Help?

For other inquiries or concerns, check out the following articles:

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