I can’t send or receive crypto in GCrypto. What do I do?

If you encounter an error while sending or receiving crypto in GCrypto, it could be due to the following reasons:

• Incorrect Wallet Details
  Double-check the recipient’s wallet address and ensure the blockchain network matches the cryptocurrency you're transferring.
• Missing Destination Tags
  Some cryptocurrencies require a destination tag or memo. If this is not provided, the transaction may fail or be delayed.
• Network Congestion
  High activity on the blockchain network can lead to slower processing times for transactions.
• Insufficient Funds or Fees
  Ensure you have enough balance, including fees, to complete the transaction.
• Account is disabled

For your security, your GCrypto account will be disabled from sending crypto if you enter the OTP from your email address incorrectly 5 times. If disabled, please wait 24 hours before you can send crypto.

What to do if you can’t send or receive crypto in GCrypto:

1. Verify the transaction details, including wallet address, network, and any required tags
2. Check the status of the transaction on the blockchain using the transaction hash or ID
3. Wait for a few hours if the network is slow

If you still can’t send or receive GCrypto, click here to ask for help. A customer service representative will contact you in 24 hours.

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