I can’t send or receive crypto in GCrypto. What do I do?
If you encounter an error while sending or receiving crypto in GCrypto, it could be due to the following reasons:
-
Incorrect Wallet Details
Double-check the recipient’s wallet address and ensure the blockchain network matches the cryptocurrency you're transferring. -
Missing Destination Tags
Some cryptocurrencies require a destination tag or memo. If this is not provided, the transaction may fail or be delayed. -
Network Congestion
High activity on the blockchain network can lead to slower processing times for transactions. -
Insufficient Funds or Fees
Ensure you have enough balance, including fees, to complete the transaction. - Account is disabled
For your security, your GCrypto account will be disabled from sending crypto if you enter the OTP from your email address incorrectly 5 times. If disabled, please wait 24 hours before you can send crypto.
What to do if you can’t send or receive crypto in GCrypto:
- Verify the transaction details, including wallet address, network, and any required tags
- Check the status of the transaction on the blockchain using the transaction hash or ID
- Wait for a few hours if the network is slow
If you still can’t send or receive GCrypto, click here to ask for help. A customer service representative will contact you in 24 hours.
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