I can’t open an account in GCrypto. What do I do?

If you can’t open a GCrypto account,  it could be due to a few common issues. Here’s how to resolve them:

Eligibility Requirements

• Make sure you meet all the eligibility requirements. You need to be at least 18 years old, a fully verified GCash user, and have an updated profile.

One GCrypto Account

• Make sure you only have one GCrypto account. If you're sharing an email address with someone else who already has a GCrypto account, update your email address on the GCash app first and then try registering again.

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