How can I update my account information in GCrypto?
You might see a prompt to update your account information even if you’re Fully Verified because it’s been a while since you first verified it. The Bangko Sentral ng Pilipinas requires Fully Verified users to update their information regularly to keep full access to all GCash features.
To update your GCrypto account information, you first need to ensure your GCash profile is up to date. You can change details such as your name, email address, birthday, birthplace, nationality, address, and income source directly in your GCash profile.
How to update GCash Profile:
- Open your GCash app.
- Go to Profile and tap on your name
- Tap Update Account Information > Update Your Profile
- Enter the 6-digit authentication code sent to your GCash-registered number and tap Next
- Complete the verification process and fill out the necessary fields
Your profile will be updated within 3 days, and an SMS confirmation will be sent to your registered mobile number.
Once your GCash profile is updated, click here to ask for help to change your GCrypto account information.
If you are requesting to change your mobile number, please ensure that your new mobile number is Fully Verified, then click here to ask for help. A customer service representative will contact you in 24 hours.
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