GCash Card issues – GCash Help Center

InstaPay Advisory:

Starting July 4, 2026, InstaPay transfers will be lowered to Php 10 per transaction. Update your GCash app to the latest version to reflect the new fee.

GCash Card adjustment after a purchase

Can’t order a GCash Card

GCash Card payment is not reflecting

Why was my GCash Card payment not deducted immediately?

Can’t pay using my GCash Card

GCash Card not accepted by a merchant for payment

GCash Card refund request

Can’t withdraw using my GCash Card

GCash Card got stuck in the ATM

ATM didn’t dispense cash after my GCash Card withdrawal

Can’t link GCash Card to my GCash account

Can’t deactivate my GCash Card

Lost or stolen GCash Card