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  1. GCash Help Center
  2. Pay

Scan to Pay via QR

  • What is Pay QR?
  • How can I use Scan to Pay via QR Code?
  • Can GCash QR Payments be used in other countries?
  • I can’t scan the QR code. What do I do?
  • I was charged multiple times after using Scan to Pay QR. What do I do?
  • I got an error saying “Confirming your payment” after scanning a QR code to pay with GCash. What should I do?
  • See all 7 articles

Pay Online

  • How can I pay online using GCash?
  • My online subscription or GCash payment did not reflect. What should I do?
  • I entered incorrect details in my GCash online payment or subscription. What should I do?
  • I cannot proceed with my online subscription or GCash payment. What should I do?
  • My GCash account was charged for an online payment or subscription I don't recognize. What should I do?
  • I was charged more than once for my online payment or subscription in my GCash account. What should I do?
  • See all 11 articles

Tap to Pay

  • What is Tap to Pay?
  • How do I use and activate Tap to Pay?
  • I can’t pay using GCash Tap to Pay. What should I do?
  • I used Tap to Pay but the merchant didn’t receive the payment and/or SMS confirmation. What should I do?
  • I was charged more than once when I used Tap to Pay. What do I do?

Watch Pay

  • What is Watch Pay?
  • GCash Watch Pay
  • I was charged more than once when I used GCash Watch Pay. What do I do?
  • I can’t pay using GCash Watch Pay. What should I do?
  • I used GCash Watch Pay but the merchant didn’t receive the payment and/or SMS confirmation. What should I do?

A+ Rewards

  • What is A+ Rewards?
  • My e-voucher code from A+ Rewards is not working. What do I do?
  • How do I buy or claim A+ Rewards Vouchers in GCash?
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