How to get help or submit a ticket in GCash

Need help with a GCash issue? Try these first:

1. Search the Help Center

• Open the Help Center in the GCash app or on a browser.
• Search using the GCash feature and 2–5 words about your concern.
  • Examples: GSave update, Bank Transfer failed
• Open the article that matches your concern and follow the steps. If you still need help, use the ticket link or the Chat with Gigi option in the article.

2. Check your ticket status

Have you already submitted a support ticket?

To check your ticket in the GCash app:

1. Open the GCash app.
2. Tap Profile.
3. Tap Help.
4. Tap My Support Tickets.

For more information, read How to follow up on my GCash ticket.

Still need help?

If you need more help, visit our Contact Us page and choose the support option that fits your concern.