On the search bar, type the GCash product + 2-5 words to describe your concern.
You may also scroll through the Products & Services section and click on the product you are having concerns with. Select the article that relates to your concern and check out our self-help guides.
Examples of what to search:
- GSave account update
- Send Money fail transfer
- GLoan application pending
- GCash Card where to get
- Bank Transfer failed
If you need to submit a ticket, go to the corresponding Help Center article related to your concern and look for "Need more help." Please make sure to select the article about your concern so that we can assist you faster!
You may also tap Chat with Gigi on the lower right side of the Help Center.