Manage Members and User Roles
Use the Members page in GCash for Business to invite team members, assign roles, and manage account access.
Who can use the Members page?
- Premium (Tier 3) and existing Tier 2 accounts can use the Members page.
- Starter (Tier 1) accounts are for one user and cannot add members.
- Only Merchant Super Admins and Merchant User Admins can access the Members page and manage members.
- Other roles cannot open the Members page or manage members.
What can you do?
Depending on your role, you can:
- View and search your member list.
- Invite team members.
- Assign, change, or remove roles.
- Manage account access.
Note: Each member can have only one role at a time. Assigning a new role replaces the member’s current role.
User roles
Each member’s role determines what they can do in your account.
Has full access to merchant-facing features, including user management. This role can:
- Transfer funds
- Add, edit, and remove users
- Manage roles and permissions
- View reports and transaction history
- View products and branches
- Order products and devices
At least one Merchant Super Admin must remain on the account at all times.
Can add, edit, and remove users and manage roles and permissions. This role cannot transfer funds.
Can manage products and reports, view transaction history, and order products. This role cannot manage users or transfer funds.
Has read-only access and is the default role for newly invited users. This role can view reports and transaction history but cannot:
- Transfer funds
- Manage users or roles
- Perform other administrative actions
Role permissions
Use this table as a guide to what each role can do in the portal.
Note:
- *Merchant Viewers cannot see the Members page.
- Product and terminal ordering may not be available for all accounts. The table shows which roles can perform these actions when the features are available.
Managing members
Follow the steps below to open the Members page, invite users, and manage member roles and access.
- Log in at business.gcash.com.
- Select the dropdown arrow beside your name at the top-right to open the Profile menu.
- Under Profile Settings, select Members.
You can also go directly to business.gcash.com/members.
The Members page shows your active member count, a search bar, and each member’s:
- Name and email address
- Role
- Status
- On the Members page, select + Invite People at the top-right.
- Enter an email address, then select +. Repeat this for each person.
- The email address is added when it appears as a gray chip.
- Add up to 15 email addresses in one batch.
- Select Send Invite.
- Check that the email addresses are correct and are not already registered on GCash for Business. Then, select Proceed.
Only Merchant Super Admins and Merchant User Admins can assign or change roles.
- Find the member in the Members list.
- Select the three-dot menu beside the member’s name, then select Add Role.
- Select the role from the dropdown menu.
- Select Submit.
The new role replaces the member’s current role. Their permissions update after the change.
You cannot delete a registered member. To remove their access, remove all their roles.
- Find the member in the Members list.
- Select the three-dot menu beside the member’s name, then select Remove Role.
- Select the X beside the member’s role.
- Select Submit.
The member stays on the Members list but cannot view the dashboard or open account pages.
FAQs
You can invite only people who do not yet have a GCash for Business account.
Newly invited users are assigned the Merchant Viewer role by default.
- The invited email address appears in the Members list with a Pending status.
- The invitation expires after 24 hours. After that, the link stops working and the email address is removed from the list.
- To resend or cancel a pending invitation, select the three-dot menu beside the email address.
You can add as many members as needed.
At least one Merchant Super Admin must remain on the account. Contact GCash for Business Merchant Support if all Merchant Super Admins are removed.