Nominate Authorized Representatives for your business
Authorized representatives or Single Point of Contact (SPOCs) are persons in your company who are given certain roles to act or receive information on behalf of your business.
Note: Only Authorized Signatories are allowed to nominate SPOCs or representatives. Authorized Signatories can only be nominated through a Notarized Secretary Certificate or equivalent.
Types of authorized representatives
You can nominate 3 kinds of roles with the following responsibilities:
| Role | Responsibility |
| Main SPOC | Serves as the authorized Main Point of Contact of GCash with the Company as nominated by an Authorized Signatory The Main Point of Contact will primarily receive communication from GCash Partner Support and Account Managers regarding any issues or concerns that arise from the Partner's GCash account. The Main Point of Contact will also receive notifications regarding any downtime advisories that affect GCash Services. |
| Downtime SPOC | The recipient of the Downtime Advisory will be notified of any downtime that may affect the GCash services they are using. |
| Reversal SPOC | Reversal Approvers are authorized to reverse GCash transactions between a vendor and a customer. |
Nominate authorized representatives
To nominate or update your Point of Contact, follow the steps below:
- Download and fill out the GCash POC Nomination Form
- If there will be a newly appointed Main SPOC or significant changes in the company's list of SPOCs, you also need to prepare an updated Notarized Secretary's Certificate and a copy of the valid ID of the newly appointed main SPOC
- Have the form signed by your Authorized Signatory
- Submit all the documents to your dedicated Account Manager or email the Partner Support team directly