To transfer your funds from your old to a new GCash account, your new account must first be Fully Verified otherwise your request will be rejected.
If your sim got lost/ stolen/ defective/ expired, we strongly recommend you to contact and request your network service provider to give you a new sim with the same number. To learn more, visit What should I do if I lost my SIM/phone?
Also, before requesting for transfer of funds, we would like to remind you that we have some features that we cannot transfer to your new account. Please check the list below:
- Information from your previous account
- Transaction History
- GScore
- GForest
- Piggy Bank
Once you have decided to transfer your funds from your old account to your new account. Prepare the following requirements first:
- Valid IDs (UMID, Driver’s License, PhilHealth ID, SSS ID, Voter’s ID, PRC ID, Postal ID, HDMF ID, National ID/Philsys ID, Passport, AFP ID, Senior Citizen ID, and PWD ID)
- For lost, stolen, defective, or expired SIM, Notarized Affidavit of loss
Follow the steps below.
1. Create a new GCash account with a new number.
2. Fully Verify your new GCash account. If you need help verifying, visit How do I get Fully Verified?
- Note: You must be fully verified before proceeding to the next steps
3. Once verified, Submit a new ticket to transfer of funds from your old to your new account
- For ‘Concern category’ choose:
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- My GCash Account → I still have funds on my old lost sim, kindly transfer to my new number.
- If your old number was not verified, you will be required to provide a notarized affidavit for your defective/expired/lost SIM
- You will receive a confirmation email regarding the status of your request within 48 hours
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4. If you have GCredit/ GGives/ GLoan, Submit a new ticket to transfer GCash Lending Services
- For ‘Concern category’ choose:
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- GCredit → I lost my old number and I want to replace it with my new KYC’d number
- You will receive a confirmation email regarding the status of your request within 48 hour
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