Transfer funds & services from my old GCash account

If you need to recover and transfer funds & services from an old GCash number, there are two options:

Option A: You can still access your old GCash account

If you can still log in to or open your old GCash account, you can transfer your funds using the Send Money or Bank Transfer feature.

To transfer your linked services, you can submit a transfer request. Learn more here.

Option B: You cannot access or login to your old GCash account

Check if this is a login issue first: If you can’t access your old GCash account, try the troubleshooting steps here.

If you can’t access your old account because your SIM was deactivated or expired, or if you’re using a new GCash account, follow the transfer request steps below.

How to submit a transfer request

Requirements

You must have a (1) separate, active GCash account that is (2) fully verified.

• Need a New Account?
  Register and complete your GCash profile.
• Need Verification?
  If your existing active account is not yet verified, complete the full verification process (KYC) first.

Steps to Request

1. Open the GCash app.
2. On the login screen, tap “Help Center.”
3. Under Quick Help, tap “Transfer Funds & Services.”
4. Tap “Chat with Gigi” and follow the steps. Gigi will create a support ticket for you.
5. To confirm your request, reply to our message in Profile > Help > My Support Tickets.
6. Processing may take up to 48 hours for fund transfers and 7 calendar days for service transfers.