To transfer your funds from your old GCash account to a new GCash account, your new GCash account must first be Fully Verified otherwise your request will be rejected.

Once your new GCash account is Fully Verified, submit a ticket to the help center to transfer your funds.

Prepare the following requirements first:

•  Valid IDs (UMID, Driver’s License, PhilHealth ID, SSS ID, Voter’s ID, PRC ID, Postal ID, HDMF ID, National ID/Philsys ID, Passport, AFP ID, Senior Citizen ID, and PWD ID)
• For lost, stolen, defective, or expired SIM, Notarized Affidavit of loss 

Follow these steps:

STEP 1: Fully Verify your New GCash Account. Visit How do I get Fully Verified? to learn how to fully verify your GCash account.

STEP 2: File a ticket in the Help Center. A GCash representative will get back to you within 24 business hours after you have sent your inquiry.  

STEP 3: Input your GCash-registered email address 

STEP 4: Input your GCash-registered full name 

STEP 5: Input your new GCash-registered mobile phone number 

Step 6: Select My GCash Account > I still have funds on my old lost sim, kindly transfer to my new number as your concern category

STEP 7: Input in the text box, “I want to transfer my funds from my old account to my new account.”

STEP 8: Input your Old GCash Mobile Number

STEP 9: Input your New GCash Mobile Number
Note: New GCash Mobile Number must be fully verified. 

STEP 10: Input the amount to be transferred from your old GCash Account

STEP 11: Input the Reason for Adjustment

STEP 12: In the Attachment Section, attach a copy of your VALID ID

NOTE: Valid IDs include UMID, Driver’s License, PhilHealth ID, SSS ID, Voter’s ID, PRC ID, Postal ID, HDMF ID, National ID/Philsys ID, Passport, AFP ID, Senior Citizen ID, and PWD ID.

NOTE: For lost, stolen, defective, or expired SIM, you must also attach and Affidavit of Loss

STEP 13: Tap Submit

Here is a summary of the steps for filing a ticket to transfer funds from your Old GCash Account to a New GCash Account

Once your ticket has been resolved, the transfer will be made within 48 business hours.