GCash Card issues – GCash Help Center

InstaPay Advisory:

Starting July 4, 2026, InstaPay transfers will be lowered to Php 10 per transaction. Update your GCash app to the latest version to reflect the new fee.

GCash Card adjustment after a purchase

Hindi ako makapag-order ng GCash Card

Hindi nagre-reflect ang GCash Card payment

Bakit hindi agad nababawas ang payment kung gamit ang GCash Card?

Hindi ako makapagbayad gamit ang GCash Card

Hindi tinatanggap ng merchant ang GCash Card ko for payment

GCash Card refund request

Hindi ako makapag-withdraw gamit ang GCash Card

Na-stuck ang GCash Card ko sa ATM

Hindi naglabas ng pera ang ATM pagkatapos kong mag-withdraw gamit ang GCash Card

Hindi ko ma-link ang GCash Card ko sa GCash account

Hindi ko ma-deactivate ang GCash Card ko

Nawala o nanakaw ang GCash Card ko