Watch Pay payment not received

If your Watch Pay transaction wasn’t received by the merchant, confirm if it pushed through:

1. Check your transaction history.
2. Check if your wallet was deducted.

If you still need help, you can contact support on the GCash app:

1. Go to Transactions
2. Select your QR payment
3. Tap Get Help > “Merchant didn’t receive this payment”

Our support team will reach out to you within 24 hours.