GSave deposit or withdrawal not reflected or failed
Advisory:
#MySaveUp by BPI is temporarily unavailable in the GCash app. You can still manage your funds through the available BPI channels. To learn how to request your account number, deposit, or withdraw, read this article.
When you deposit or withdraw from any GSave partner bank, it will reflect in real-time.
In some cases where you withdrew or deposited from GSave by CIMB, UNO Bank, Maybank, BPI, or Cebuana, and the funds didn’t show up right away, GCash will work with partner banks to process your funds.
This may take up to 2 business days (excluding weekends and holidays).
The funds will be adjusted as follows:
| GSave Partner Bank | Funds to be credited to |
|---|---|
| CIMB | GCash Wallet |
| BPI #MySaveUp | GCash Wallet |
| Maybank | Maybank GSave Account |
| UNO Bank | UNO Bank GSave Account |
| Cebuana Lhuillier Rural Bank | eC-Savings GSave Account |
If your deposit still didn't show up after 2 business days, click here to contact support. Our team will reach out within 24 hours.
Note:
The daily withdrawal limit for GSave by CIMB has been updated to PHP 100,000. Learn more about the limits for other partner banks here.
| GSave Partner Bank | Funds to be credited to |
|---|---|
| CIMB | GCash Wallet |
| BPI #MySaveUp | GCash Wallet |
| Maybank | Maybank GSave Account |
| UNO Bank | UNO Bank GSave Account |
| Cebuana Lhuillier Rural Bank | eC Savings GSave Account |
If your withdrawal still didn't show up after 2 business days, click here to contact support. Our team will reach out within 24 hours.
Note:
eC-Savings accounts inactive for 3 months will be automatically closed. If you made a deposit, your funds will be returned to your GCash wallet. For reactivation, email Cebuana at cebuanacares@pjlhuillier.com.