I can’t open my GSave account. What do I do?

If you can’t open your account in the app, it may be due to any of the following:

• Your account is dormant due to no usage for:
  • GSave by CIMB: 12 months
  • #MySaveUp by BPI: 24 months
  • EzySave+ by Maybank: 24 months
  • #UNOReady@GCash by UNO Bank: 6 months
• Your account is closed or expired
• There’s an ongoing partner system maintenance or downtime
• Your account is not linked (for GSave by CIMB app only)

You will be notified if your account will soon close or expire. If your account has closed, your funds will still be safe, and you can still withdraw them on the partner bank’s app.

Your account will be automatically activated once you make any deposit transaction.

If none of these of these does not apply to you and you still can't open your GSave account, click here to ask for help.

Need more Help?

For other inquiries or concerns, check out the following articles:

• I can’t open an account in GSave. What do I do?
• I made a deposit to my Gsave account but it still has not been credited to my account. What do I do?
• My GSave Regular Savings dashboard is not loading/not updated. What do I do?