Can't access my GSave account
Before you proceed, check this first:
- If you can’t receive the OTP for your GSave by CIMB withdrawal, click here for steps to fix it.
- If after trying the steps you still can’t receive your OTP, click here to ask for help.
If you can’t access your GSave account
It may be due to any of the reasons below:
Your account becomes dormant if there are no transactions for a specific number of months. A PHP 30 Dormancy Fee applies for dormant accounts.
Dormancy timelines:
- GSave by CIMB: 24 months
- #MySaveUp by BPI: 24 months
- EzySave+ by Maybank: 24 months
- #UNOReady@GCash by UNO Bank: 24 months
- eC Savings by Cebuana Lhuillier Bank:
- Accounts with funds but no transactions for 24 months will be considered dormant. To reactivate, simply make any deposit.
- Accounts with no transactions and zero balance for 3 consecutive months are automatically closed.
What you can do
- Make any deposit to automatically reactivate a dormant account (including eC Savings with funds but no activity).
You may not be able to access your account if your personal information is incomplete or outdated (for example, expired ID or outdated contact details).
What you can do
- Follow any prompts in the GCash app or the partner bank’s app to review and update your information.
- Make sure all requested details are complete and correct.
Your GSave account may already be closed or expired.
What you can do
- You will be notified if your account will soon close or expire.
- If your account has closed, your funds are still safe.
- Withdraw your funds through the partner bank’s own app.
You may not be able to open your GSave account if the partner bank is undergoing system maintenance or experiencing downtime.
What you can do
- Try again later once the maintenance or downtime is resolved.
If you’re using the CIMB Bank app and don’t see your GSave by CIMB account, it may not be properly linked.
What you can do
- Open the CIMB Bank app and make sure your GSave by CIMB account is linked.
- If it still does not appear, contact CIMB Bank for further assistance.
Still need help?
If none of these apply to you and you still can't open your GSave account, click here to ask for help. Our team will reach out to you within 24 hours.