I can’t open an account in GSave. What do I do?
If you can’t create an account in GSave, it may be because of any of the following:
- You Already Have an Account with the Partner Bank via GSave: Only one GSave account is allowed per user for each partner bank.
- Expired or Invalid Government ID: Please update your GCash account with a valid government ID and complete the verification process again.
- Ongoing Downtime or Maintenance with GSave or the Partner Bank: You will receive updates through SMS, email, or the GCash app if there’s any maintenance or downtime.
- Unstable Internet Connection: Please make sure you have a strong and stable internet connection.
- GCash Account Not Fully Verified: You need to fully verify your GCash account before you can create and use a GSave account.
- You Have a GCash Jr. Account: This feature will soon be available for GCash Jr. users — stay tuned!
For Filipino Citizens working abroad where GCash is available
If you are an overseas Filipino citizen working abroad, you can open a GSave Overseas CIMB account.
What to do if you can’t register in GSave
If you still can’t create a GSave account, take a screenshot of the error message and click here to ask for help. A customer service representative will contact you in 24 hours.
Need more Help?
For other inquiries or concerns, check out the following articles: