I can’t open an account in GSave. What do I do?

If you can’t register in GSave, it may be because:

• You have an existing account with the partner bank opened through GSave
• Your government ID is either invalid or expired
• Your GCash account is not Fully Verified
• You are a GCash Jr. account holder
• Your internet connection is unstable upon registration
• There is an ongoing downtime or maintenance with GSave or the partner bank

For Filipino Citizens working abroad where GCash is available

If you are an overseas Filipino citizen working abroad, you can open a GSave Overseas CIMB account. 

What to do if you can’t register in GSave

If you have a GSave account linked with your old GCash account, contact the respective bank partner to unlink and transfer your account.

If you still can’t open a GSave account, take a screenshot of the error message and click here to ask for help.

Need more Help?

For other inquiries or concerns, check out the following articles: