I can’t open an account in GSave. What do I do?

If you can’t create an account in GSave, it may be because of any of the following: 

• You Already Have an Account with the Partner Bank via GSave: Only one GSave account is allowed per user for each partner bank.
• Expired or Invalid Government ID: Please update your GCash account with a valid government ID and complete the verification process again.
• Ongoing Downtime or Maintenance with GSave or the Partner Bank: You will receive updates through SMS, email, or the GCash app if there’s any maintenance or downtime.
• Unstable Internet Connection: Please make sure you have a strong and stable internet connection.
• GCash Account Not Fully Verified: You need to fully verify your GCash account before you can create and use a GSave account.
• You Have a GCash Jr. Account: This feature will soon be available for GCash Jr. users — stay tuned!

For Filipino Citizens working abroad where GCash is available

If you are an overseas Filipino citizen working abroad, you can open a GSave Overseas CIMB account. 

What to do if you can’t register in GSave

If you still can’t create a GSave account, take a screenshot of the error message and click here to ask for help. A customer service representative will contact you in 24 hours. 

Need more Help?

For other inquiries or concerns, check out the following articles: