I am encountering an error in applying for GCredit. What do I do?

If you are eligible for GCredit, but encountered any error during application, check the following reasons:

Technical Issues: If you encounter a technical error during the application process, such as issues with entering the OTP (One-Time Password), ensure that your account details are correct and up-to-date.

System Maintenance or Errors: If you see a "Something went wrong" or "System Maintenance" error, it may be due to system downtime. Check the GCash Help Center to get an update on when the system will be back up. 

If you still encounter the “Something went wrong” error, click here to ask for help. A customer service representative will contact you in 24 hours.

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