My GCredit was deactivated. What do I do?

Your GCredit account was deactivated due to any of the following reasons:

• You have outstanding GCredit dues - You must settle your GCredit dues within 3 months past your due date
• Additional details are needed - You may be required to provide additional account details to CIMB Bank
• An invalid ID was submitted - The ID you have submitted may not be in the list of accepted IDs or it does not match your account details. A resubmission is needed.
• You have multiple GCredit accounts - You have more than one GCredit account under your name

Note: Having multiple GCredit accounts will deactivate all your accounts

• You have not agreed to the terms and conditions of CIMB - You must go to your GCredit dashboard, update your information, and agree to CIMB’s terms and conditions

Once you have fulfilled the requirements above, click here to ask for help. A customer service representative will contact you in 1-2 business days.

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