My GCredit was deactivated. What do I do?

Your GCredit account was deactivated due to any of the following reasons:

• You have outstanding GCredit dues - You must settle your GCredit dues within 3 months past your due date
• Additional details are needed - You may be required to provide additional account details to CIMB Bank
• An invalid ID was submitted - The ID you have submitted may not be in the list of accepted IDs or it does not match your account details. A resubmission is needed.
• You have multiple GCredit accounts - You have more than one GCredit account under your name

Note: Having multiple GCredit accounts will deactivate all your accounts

• You have not agreed to the terms and conditions of CIMB - You must go to your GCredit dashboard, update your information, and agree to CIMB’s terms and conditions

Once you have fulfilled the requirements above, click here to ask for help and a GCash customer service representative will be in touch in 1-2 business days.

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