I noticed unauthorized transactions in my GCash account. What do I do?
If you notice unauthorized transaction items (unexpected charges, unauthorized money transfers, etc) in your GCash Transaction History, follow these steps:
- Check all platforms where GCash is a linked payment method: Make sure your subscriptions in social media accounts or e-commerce platforms are still active and accurate (i.e App Store, Google Play Store, Netflix, Spotify)
- Change your MPIN: Secure your GCash account by changing your MPIN
- Report the transaction: If you notice unfamiliar transactions in your GCash account, report them within 15 days of the transaction date then click here to ask for help.
What happens next
Check the status of your report from your GCash homepage by tapping Profile > Help > Your Conversations. A customer service representative will contact you within 24 hours.
Need more Help?
For other inquiries or concerns, check out the following articles: