I noticed unauthorized transactions in my GCash account. What do I do?
If you notice unauthorized transaction items (unexpected charges, unauthorized money transfers, etc) in your GCash Transaction History, follow these steps:
- Check all platforms where Cash is a linked payment method: Make sure your subscriptions in social media accounts or e-commerce platforms are still active and accurate (i.e App Store, Google Play Store, Netflix, Spotify)
- Change your MPIN: Secure your GCash account by changing your MPIN
- Report the transaction: If you see unknown transactions on your account, please click here to ask for help
What happens after I report the unauthorized transaction?
Check the status of your report from your GCash homepage by tapping Profile > Help > Your Conversations. Please expect a reply within 24 hours.