Account is on hold
If you see the prompt “Your account is on hold,” select the scenario that applies to you.
If you are a Basic account holder trying to access your account
Learn more about Basic accounts here.
If you are a fully verified account holder trying to access your account
Check your inbox or spam folder for an email from GCash.
If you received an email with the subject “[NOTICE] Account Deactivation in accordance with the Suspension or Deactivation of GCash Account or Card section of our Terms and Conditions,” learn what you need to do next.
If you did not receive an email, click here to contact support.
If you are trying to register with GCash
If you see this prompt while creating an account with a new mobile number, click here for help.