Didn’t receive OTP

If you cannot receive OTPs (6-digit code), follow these steps depending on what you're trying to do:

For Login/Other Transactions

1. Check your network signal. If you’re using GCash with a PH SIM in another country, make sure your SIM has roaming. You can’t access GCash without it.
2. Turn on Airplane Mode for 5 seconds, then turn it off.
3. Force close and reopen the GCash app.
4. Restart your device.
5. Update your GCash app.
6. Make sure your SMS inbox isn't full; delete old messages if needed.

Note: You can’t receive OTPs via email for logins.

For Samsung users

If the steps above did not work, make sure you are using Samsung Messages instead of Google Messages as your default SMS app. Samsung Messages is usually pre-installed on Samsung phones. To set Samsung Messages as your default SMS app, follow these steps:

1. Go to Settings > then Apps.

2. Select Messages. The icon should look like the example below.

   

3. Select Set as default.

You may also download the Samsung Messages app and set it as your default SMS app by following these steps:

1. Open the Galaxy Store, then search for and select Samsung Messages.
2. Tap Install, then Open.
3. Review and allow the permissions, then tap OK.
4. To set Messages as the default SMS app, tap Messages next to the Samsung Messages app icon, then tap Set as default.

For GSave by CIMB

If you didn’t receive an OTP when withdrawing from GSave by CIMB, please note that OTP delivery depends on your mobile network.

• Globe users: OTPs are sent via SMS and email.
• Smart/DITO users: OTPs are sent via Viber and email. Ensure Viber is updated and notifications are enabled.

Reminders:

• Keep your contact details updated in the CIMB Bank PH app.
• Smart/DITO users without Viber should download it and link their registered number.
• Check your email’s Spam or Junk folder in case the OTP was filtered.