Someone is trying to register a new phone on my account. What do I do?

If someone is trying to register a different phone, watch the video below to learn more:

If you received an SMS with an OTP

Disregard the OTP that was sent, and never share it with anyone. Change your MPIN to secure your GCash account.

If you received an SMS on phone registration verification

If you received an SMS with the message "For your safety, we will verify your phone registration request to make sure it’s you" or "Congratulations, Account Secure ka na!", chat with Gigi and type report unknown phone. Prepare the following documents: 

• One (1) valid government ID
• A selfie holding your valid ID

What happens after I report the unknown phone?

One of our customer service representatives will review your report. Please expect a reply within 24 hours.

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