My GCash Card has been lost or stolen. What do I do?
If your GCash Card is lost or stolen, follow these steps immediately:
- Open the GCash app and lock your card to block any transactions.
- Once you've done this, report your lost or stolen card to keep your funds safe. A customer service representative will contact you within 1-2 business days.
- Review your recent transactions to ensure no unauthorized activity has taken place.
Need more Help?
For other inquiries or concerns, check out the following articles:
- I noticed unauthorized transactions in my GCash account. What do I do?
- How do I lock my GCash Card?
- How do I reset my GCash VISA/Mastercard PIN?
- How do I deactivate my GCash Card from my account?
- How do I transfer my linked GCash VISA/Mastercard Card to a new mobile number?
- I lost the SIM or phone where my GCash account is registered