GSave deposit or withdrawal not reflected or failed
Important reminder:
Starting July 1, 2026, OTPs for GSave by CIMB will be sent to your email and Viber instead of via SMS. By July 15, 2026, OTPs will be sent only to your registered email address. If you haven’t received your OTP, click here to see what to do.
When you deposit or withdraw from any GSave partner bank, it will reflect in real-time.
In some cases where you withdrew or deposited from GSave by CIMB, UNO Bank, Maybank, BPI, or Cebuana, and the funds didn’t show up right away, GCash will work with partner banks to process your funds.
This may take up to 2 business days (excluding weekends and holidays).
The funds will be adjusted as follows:
| GSave Partner Bank | Funds to be credited to |
|---|---|
| CIMB | GCash Wallet |
| BPI #MySaveUp | GCash Wallet |
| Maybank | Maybank GSave Account |
| UNO Bank | UNO Bank GSave Account |
| Cebuana Lhuillier Rural Bank | eC-Savings GSave Account |
If your deposit still didn’t show up after 2 business days, click here to contact support. Our team will reach out within 24 hours.
| GSave Partner Bank | Funds to be credited to |
|---|---|
| CIMB | GCash Wallet |
| BPI #MySaveUp | GCash Wallet |
| Maybank | Maybank GSave Account |
| UNO Bank | UNO Bank GSave Account |
| Cebuana Lhuillier Rural Bank | eC Savings GSave Account |
If your withdrawal still didn’t show up after 2 business days, click here to contact support. Our team will reach out within 24 hours.
Note:
eC-Savings accounts inactive for 3 months will be automatically closed. If you made a deposit, your funds will be returned to your GCash wallet. For reactivation, email Cebuana at cebuanacares@pjlhuillier.com.