Products and Services

Send Money

How do I create my Personal QR?

How do I send money via Personal QR?

How do I create a KKB request?

How do I pay for KKB?

Can I remind someone to pay me on KKB?

I sent my money to the wrong account. What do I do?

See all 16 articles

Buy Load

How can I Buy Load?

What should I do if I didn’t receive my load?

What should I do if I didn’t receive my E-PINs?

I accidentally bought load for the wrong person. What do I do?

I got charged twice after buying load. What do I do?

Pay Bills

What to do if a bills payment is being rejected?

What to do during accidental error in paying the bill?

Paano mag top up ng RFID gamit ang GCash?

I did not get a confirmation SMS. What do I do?

What to do if a bills payment got charged twice or more?

How to pay my SSS contribution?

See all 17 articles

Pay QR

How can I sign up my business digitally to accept GCash QR payments?

How to Pay QR using the GCash App

Which QR merchants accept GCash?

I didn't receive the SMS notification for my QR payment. What do I do?

How can I refund my QR payment?

I can't scan the store's QR Code. What do I do?

See all 7 articles

Pay Online

How can I pay and purchase at Booky's partner merchant using GCash?

How do I make online purchases using GCash?

How do I access GLife in GCash?

What can I do if I can't proceed with my Online Payment using my GCash or GCredit?

How can I pay and purchase at Mama Lou's online using GCash?

How to use Getpaid Payment Portal to accept GCash payments?

See all 35 articles

Bank Transfer

How can I send money to a bank?

How can I schedule a bank transfer?

Which banks can I transfer money to?

GCash Forest

What is GForest?

How do I plant a tree?

How do I earn energy?

Where will the trees be planted?

Who will plant the trees?

When can I receive free energy?

See all 7 articles

GInsure

What is GInsure?

Can you tell me more about Singlife?

Everything you need to know about Cash for Dengue costs!

Everything you need to know about Cash for Income Loss due to Accidents!

Everything you need to know about Cash for Income Loss due to Any Cause!

Can I buy an insurance for someone else?

See all 14 articles

GCredit

GCredit Eligibility Policies

GCredit & CIMB Bank Partnership Frequently Asked Questions

What is GCredit?

What is a GScore?

How can I apply for GCredit?

Policies on GCredit account review

See all 14 articles

Save Money

What is Save Money?

What is CIMB Bank?

What is GCash Coins?

Is there a required balance to start earning interest? How much?

How do I upgrade/link my Save Money Account?

What do I do if Save Money transactions did not push through?

See all 13 articles

GInvest

What is GInvest?

How can I apply for a GInvest Account?

What are the requirements of an investment account?

Who is ATRAM Trust Corp?

Can I retake the Risk Profile Questionnaire and/or change my Risk Appetite on GInvest?

I can't tick the checkbox for the Terms and Conditions. What do I do?

See all 23 articles