Products and Services

Buy Load

How can I Buy Load?

What if I didn't receive my load?

How can I Borrow Load?

I didn't receive any load cashback. What do I do?

How do I get 5% rebate?

Can I send load to someone else?

See all 10 articles

Send Money to another GCash Account

How to Send Money with a Clip

I didn't receive money sent to me / The person I sent money to didn't receive it

How can I Send Money?

Can I send money to a non-GCash user?

Can I send money to Smart Padala?

Is there a limit to how much I can send?

See all 9 articles

Bank Transfer

I sent my money to the wrong account. What do I do?

How can I send money to a bank?

Which banks can I transfer money to?

Pay Bills

How can I top-up my RFID using GCash?

I paid my bill, but it was not posted. What do I do?

How can I pay my bills?

Can I pay for overdue bills?

I did not get a confirmation SMS. What do I do?

I paid the wrong biller. What do I do?

See all 8 articles

Pay QR

How to Pay QR using the GCash App

Which QR merchants accept GCash?

I didn't receive the SMS notification for my QR payment. What do I do?

How can I refund my QR payment?

I can't scan the store's QR Code. What do I do?

Pay Online

How can I pay online with GCash?

How do I apply for an American Express Virtual Pay card?

How to use Book Movies

I was debited twice for my Book Movies transaction.

I did not receive my e-ticket.

Can I avail of my PWD or Senior Citizen discount?

See all 8 articles

GCredit

Why is my GScore decreasing?

What is GCredit?

How can I use GCredit?

How can I apply for GCredit?

When will I unlock GCredit?

How do I pay my GCredit dues?

GSave

What is GSave?

How do I Register to GSave?

How can I deposit and withdraw in GSave?

Is there a required balance to start earning interest? How much?

How do I know if my deposit or withdrawal was successful?

Invest Money

What is Invest Money?

How can I use Invest Money?

I haven't received my redeemed funds. What do I do?

How do I apply for Invest Money?

Can I retake my Risk Profile to make it higher?

My investment is not showing up even if I was already deducted. What do I do?

See all 7 articles

GCash Forest

What is GCash Forest?

How do I plant a tree?

How do I earn energy?

Where will the trees be planted?

Who will plant the trees?

Can I donate to GCash Forest?

See all 11 articles