I can’t access my GSave account. What do I do?

If you can’t open your account in the app, it may be due to any of the following:

• Your account is dormant due to no usage or transactions for a specific number of months. Note that a PHP 30 Dormancy Fee applies for dormant accounts.
  • GSave by CIMB: 24 months
  • #MySaveUp by BPI: 24 months
  • EzySave+ by Maybank: 24 months
  • #UNOReady@GCash by UNO Bank: 24 months
• Your account is closed or expired
• There’s an ongoing partner system maintenance or downtime
• Your account is not linked (for GSave by CIMB app only)

You will be notified if your account will soon close or expire. If your account has closed, your funds will still be safe, and you can still withdraw them on the partner bank’s app.

Your account will be automatically activated once you make any deposit transaction.

If none of these apply to you and you still can't open your GSave account, click here to ask for help. A customer service representative will contact you in 24 hours. 

Need more Help?

For other inquiries or concerns, check out the following articles: