I want to change my mobile number linked to my GCash account

To update your number registered in GCash, you have to:

1. Create a GCash account with the new number and have it Fully Verified.

2. Request to transfer the linked accounts/ services from the old number to the new number.

Things to know before changing your mobile number linked to GCash

1. GCash can only transfer linked accounts and services if the old mobile number is fully verified. Updating the mobile number for GSave is only supported for CIMB accounts. For all other GSave accounts, mobile number update requests must be directed to the respective partner bank.

2. The following products and services will not be transferred to your new number:

  • Previous Transaction history
  • GScore
  • GForest
  • Piggy Bank

3. Your old number will be closed in our records, and you will no longer be able to access the account.

How to request for transfer of GCash services to new GCash number

1. Take a photo of one valid ID. Below is the list of IDs that you can submit:

  • National ID (Card Type)
  • National ID (Paper Type) / Digital National ID
  • Passport
  • HDMF (Pag-Ibig Loyalty Plus)
  • Driver's License
  • Philippine Postal ID
  • PRC ID
  • UMID
  • SSS ID
  • Student ID (only applicable for GCash Jr. accountholders)
  • Alien Certificate of Registration (ACR)
  • Special Resident Retiree's Visa (SRRV)
  • DFA/Diplomat ID
  • Alien Employment Permit

2. Take a clear photo of yourself holding your valid ID.

3. Submit the request here and attach the photo of the valid ID and the photo of your selfie.

The transfer of Wallet Balance and GCash services to the new number will take up to 14 calendar days to complete.

Recovery Period GCash Product/Service
Within 48 hours Wallet balance
Within 14 days

GStocks PH, GSave (CIMB only*), GCash Card, GCash Pera Outlet, GCrypto, GLoan, GCredit, GGives, GInsure

Note: For other GSave products - #MySaveUp, eC-Savings, EzySave+, and #UNOready - updating of the linked mobile number should be requested directly to the bank.

 

 

Need more Help?

For other inquiries or concerns, check out the following articles:

 

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