Can't log in or open my GCash account
Having login issues? We’ve listed the most common login errors and problems and how to log in and open your GCash account.
- If you’re an iPhone user, update to iOS 14 and newer. You can't access GCash if your OS is below iOS 14. See the iPhone models that support iOS 14 and higher.
- Force close the app.
- Update your GCash app.
- Toggle Airplane Mode on for 30 seconds, then off.
- Clear app cache (Settings > Apps > GCash > Storage > Clear Cache for Android).
- Relaunch the app.
If you still can’t log in, Chat with Gigi and follow the steps.
If you are seeing the message below, simply do the following:
- Scroll-down the message until you see the “Accept” button
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Tap “Accept” to proceed with your login.
You can log in to GCash once the “Accept” button is tapped.
Learn to reset your MPIN below. For your GCash card PIN, click here to learn more.
- On the login screen, tap Forgot MPIN?
- Tap Send Code and enter the 6-digit code sent via SMS.
- If you can’t get an OTP, wait 15 minutes and try again. Make sure you have a strong signal, your SMS inbox isn’t full, and your app is updated.
- Complete the security check.
- Set a new MPIN.
If you encounter a “Something Went Wrong” error with an error code that starts with “0a7”, wait 24 hours before trying again.
If you see the error message below while resetting MPIN, please wait for at least 15 minutes before you request for another OTP.
If your SIM got lost, report it immediately through the GCash app. Click here for steps to regain access.
The GCash app may be detecting security issues on your phone. Click here to learn how to troubleshoot.
If you see this message or error codes like REF: 2631 00AF, REF: 6948, or 2631, here’s how to fix it:
- Go to your phone Settings.
- Tap Wi-Fi and connect to a different network or turn on your mobile data by tapping Cellular > Cellular Data.
- Reopen the app.