I can't log in to my GCash account. What do I do?
If you’re having issues logging in to your GCash app, read this guide to learn which login error you’re experiencing and what you can do to access your account. Rest assured your funds are safe.
Note:
If you cannot log in, don't uninstall and reinstall your GCash app.
Identify why you’re having login issues
If you're having trouble logging in to your GCash account, select from the scenarios below so we can help you.
👉 I didn’t receive the OTP while trying to login
👉 The selfie scan isn’t working
👉 I want to log in with another phone or device
👉 I see an error saying my device is not secure
👉 I see a prompt saying my account is on hold or restricted
👉 The app keeps crashing or shows a white screen
👉 I want to transact offline with GCash
👉 Are there other ways to log in to GCash?