I lost the SIM or phone where my GCash account is registered

If you lost your SIM or phone where your GCash is registered follow the steps below:

Report your lost SIM or phone to secure your funds

Chat with Gigi and type 'lost phone' or 'lost SIM' to request your GCash account to be temporarily blocked for security.

GCash will block your account to protect your funds, preventing you from logging in during this time.

Be sure to note the ticket number from customer support to unblock your account later.

What do I do after?

If you have a SIM with the SIM same number,

• Request to unblock your SIM
• Enter the 8-digit reference number provided during the blocking request
• You will receive an email regarding your account status within 48 hours.

If you have a SIM with a new number,

• Please make sure you are Fully Verified
• You may request to transfer funds from your old number to your new number
• You will receive an email regarding your account status within 48 hours.

Need more Help?