I lost the SIM or phone where my GCash account is registered

If you lost your SIM or phone where your GCash is registered watch the video and follow the steps below:

Report your lost SIM or phone to secure your funds

Click here to report the loss and request your GCash account to be temporarily blocked for security.

GCash will block your account to protect your funds, preventing you from logging in during this time.

Be sure to remember the ticket number from customer support to unblock your account later.

What to do after reporting 

You can either request a SIM with the same number from your telecom provider or purchase a new SIM with a different number.

If you have a SIM with the same number,

• Request to unblock your SIM
• Enter the 8-digit reference number provided during the blocking request
• You will receive an email regarding your account status within 48 hours.

If you have a SIM with a new number,

• Please make sure you are Fully Verified
• You may request to transfer funds from your old number to your new number
• You will receive an email regarding your account status within 48 hours.

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