I lost the SIM or phone where my GCash account is registered
If your SIM card or phone linked to your GCash-registered account is lost:
- Report your lost phone or SIM to GCash immediately by clicking here and providing the necessary details.
- Secure your funds as GCash temporarily suspends your account.
- Contact your network provider to get a new SIM card with the same number if you want to recover your GCash account.
*Please note the ticket number provided by the GCash customer support agent. You'll need this reference number to request lifting the suspension.
Once you get a new SIM card with the same number click here to file a request to lift the suspension of the number. Input the 8-digit reference number provided during your account suspension request
Once finished, you will receive an email regarding the status of your account within 24 hours.
Need more help?
Check out the articles below to learn how to access your phone based on the following scenarios.