Device Security
Protecting your device is important in keeping your personal and financial data safe from malicious threats that may misuse your information or funds.
GCash is implementing security measures to secure your account, and one of these is ensuring that the GCash app cannot be accessed through a modified/ jailbroken or rooted device.
However, this security feature does not block your account. You can safely log in on an unmodified device to continue using our services.
To protect you and your account, there are some steps you may need to take to make sure you can log in to GCash safely.
Jailbroken or rooted devices have their default security settings changed, and using such may put your personal information, including your social media and financial services access details, at risk.
We highly recommend using a device that is not jailbroken nor rooted to continue using the GCash app. We listed down some ways to find out if your device is jailbroken.
To check if your Android device is rooted, please follow the steps below:
- On your home screen, tap Settings
- Select About Phone
- Tap Status Information
- If the Status Information indicates OFFICIAL, this means your device is not rooted
On your home screen, search if you have a third-party application for jailbreaking that is installed on your device.
If the above steps are not applicable to you, it is best to reach out to the accredited service provider of your mobile device to have your device checked.
Having modified system settings such as allowing installations from “Unknown Sources” and “Developer Options” may cause vulnerabilities to your security and should be turned off.
Disable installs from Unknown Sources
Allowing downloads and installations from “Unknown Sources” may allow hacking or other threats to your personal information.
Disable installations from Unknown Sources in your phone settings by following the steps below:
- Go to your phone Settings and search for “Unknown Sources/Apps” or “Untrusted Sources”. The location may vary depending on the device brand and model.
- For all apps, toggle the button to disable this setting
- Once disabled, force restart and try to open the GCash app again.
Disable Developer Options
Developer Options enables you to adjust and configure your operating system for testing and applications. This setting is only applicable for Android devices.
Follow these steps to turn off Developer Options:
- Go to your phone Settings and look for Developer Options
- Toggle the button to turn off and disable Developer Options
- Once disabled, force restart and try to open the GCash app again.
If the above steps are not applicable to you, it is best to reach out to the accredited service provider of your mobile device to have your device checked.
Your device may be at risk due to a new security threat/issue. This was detected by a certified security feature that prevents unauthorized access to GCash accounts through modified or compromised devices.
You may have encountered this prompt due to, including but not limited to:
- The system detected that your device could be jailbroken or rooted
- The system detected that your settings allow installation via untrusted sources or developer options
- There could have been applications installed that made your device not secure.
You may refer to the previous steps to try resolving this issue or reach out to the accredited service provider of your mobile device to have your device checked.
To protect your account, you cannot access GCash on the device that experienced this error. To use GCash, open the GCash app through a secure and unmodified mobile or tablet device.
Need more Help?
For other inquiries or concerns, check out the following articles: