What is Device Security?

Step 1: Troubleshoot your device

1. Update your device’s OS: Go to Settings > Software Update.
2. Update your GCash app.
3. Try to open GCash again.
4. If you still cannot access GCash, go to Step 2.

Step 2: Check if your phone is jailbroken, or rooted

Jailbroken or rooted devices have altered default security settings, which can put your personal information at risk. 

To check:

• Android: Settings > About Phone > Status Information (If it says CUSTOM, your device is rooted).
• iOS: Search for apps like Cydia, Sileo, or Zebra.

If you’re not sure, contact your phone’s accredited service provider.

Step 3: Check for malware

1. Restart your device
2. Look for signs that your phone may be jailbroken such as:
   • Cydia app is installed in your phone
   • Presence of unusual system apps
   • Modified settings

Step 4: Check for unsecured system modification

1. Go to Settings
2. Look for Developer Options 
3. Look for OEM unlocking
4. Toggle off/ switch off OEM unlocking
5. Once OEM unlocking is switched off, toggle off Developer Options
6. Restart your phone
7. Open your GCash app again

If you still can’t log in, use an unmodified device or visit an authorized service center for help.

If you see this error, you need to disable some settings. Here’s how:

1. Disable installations from Unknown Sources
   • Go to Settings, search for Unknown Sources/Apps or Untrusted Sources, and disable them.
2. Disable Developer Options
   • Go to Settings, look for Developer Options, and turn it off.
3. Force close and try to open the GCash app again.

If you can’t turn off these settings, contact your phone’s service provider for help.

Your device may be jailbroken, rooted, has unsafe apps, or allows unsafe installs.

To fix this, follow the steps in 1, 2, and 3. If the warning still appears, use a secure device or contact your phone’s service provider for help.

Our system found apps or malware that might change your Face ID.

To fix this, check your device for any unknown or unwanted apps that use face detection or editing and delete them.

Some examples:

• SwapFace
• DeepFaceLive
• Swapstream
• FaceSwap
• OBS
• ManyCam
• DroidCam

If the error still shows, visit your phone’s official service center for help.

To fix this:

1. Go to Settings and check for apps like Parallel Space, Virtual Space, or App Cloner. Delete them if found.
2. Turn off your phone’s clone or dual app features:
   • For Samsung: Settings > Advanced Features > Dual Messenger (switch off)
   • For Xiaomi: Settings > Apps > Dual Apps (switch off), delete Second Space
   • For Oppo/RealMe: Settings > Apps > App Cloner (switch off)
   • For Huawei: Settings > App Twin > App Cloner (switch off)
   • For Vivo/iQOO: Settings > Apps > App Clone (switch off)
3. Remove any work profiles: Settings > Accounts > Work > Remove

If you still can’t log in, use an unmodified device.

You are seeing this message because GCash has detected unusual changes on your phone or GCash app.

To fix this:

1. Go to Settings 
2. Select Apps
3. Select the suspicious app you want to delete. Samples of these suspicious apps are:
   • WinDbg
   • Airbrake
   • IDA Pro
   • Fiddler
   • Binary Ninja
   • Asset Studio
   • UnrealPak
   • ScriptHookV
   • Chrome DevTools
   • GDB
4. Select Force Stop
5. Select Disable
6. Select Uninstall
7. Force close GCash app
8. Reopen GCash app

If you still can’t log in, use an unmodified device or visit an authorized service center for help.

You can access GCash by:

1. Deleting suspicious apps:

• Open Settings > Apps
• Uninstall tools like:
  •  Frida Server
  • Xposed Modules
  • Magisk Manager
• Tap Force Stop, then Disable, then Uninstall for these apps
• Force close the GCash app, then reopen it

2. Disabling Developer/Debugging features:

• Open Settings > Developer Options
  • Disable USB debugging
  • Disable Install via USB or Verify Apps via USB

If you’re still unable to access GCash, use an unmodified device or visit an authorized service center for help.

To safely log in to GCash, only the accessibility apps listed below can be enabled on your device. 

For apps not included in this list, go to your device’s Settings > Accessibility and disable them.

• Action Blocks - create assistive home-screen action buttons
• AI voice assistant for Transsion devices (TECNO, Infinix, itel)
• AirDroid Kids remote parental supervision client
• Android Settings App (including Settings UI, Brightness/Volume Sliders, and Stock "Accessibility Menu")
• Android System Settings Accessibility Components
• Android System UI
• Android Telecom Framework (responsible for handling calls and routing)
• Assistive Touch shortcut/gesture tools
• Auto Clicker
• Auto Clicker - Automatic tap
• Auto Clicker: Click Assistant
• Automate
• Automatic Call Recorder Pro (also known as Call Recorder S9)
• Bitwarden open-source password manager
• Call Recorder - Cube ACR
• Child Safety & Parental Control
• Clickmate - Auto Clicker Macro
• CrookCatcher anti-theft camera tool
• Dynamic Island-style overlay
• EasyTouch assistive overlay
• ESET Mobile Security
• EVA Facial Mouse
• Find My Kids parental control
• Google Accessibility Menu
• Google Braille Keyboard
• Google Switch Access
• Google TalkBack
• Google Voice Access
• Huawei Accessibility (general package)
• Huawei Braille support
• Huawei device management / system services hub
• In-Call UI
• Kaspersky Password Manager
• KidsControl parental monitoring
• LastPass password manager
• LG ThinQ / Smart Home
• Lookout Security (often pre-installed by T-Mobile/Samsung)
• Malwarebytes Mobile Security
• Micro Gesture
• Motorola Moto Actions (gestures like chop-to-flashlight)
• Nova Launcher
• Norton Mobile Security
• NTT Docomo Anshin Security (carrier-grade antivirus/security)
• Older Google/Huawei/Honor package
• Older/legacy Google TalkBack
• OnePlus Accessibility Menu
• OP Auto Clicker
• Oppo Accessibility Menu
• Prey Anti-Theft
• Record Messenger calls
• Samsung Accessibility suite/Assistant Menu
• Samsung Bixby voice assistant component
• Samsung Camera Cover/Smart View
• Samsung Clipboard/Edge panel
• Samsung TalkBack (main)
• Samsung Universal Switch
• Settings Provider
• Sophos Mobile Security
• Stock "Accessibility Menu"
• Super Antivirus / Security app
• Tasker
• Transsion (TECNO/Infinix/itel) security module
• Trend Micro Mobile Security
• Vivo Accessibility (general package)
• Xiaomi Accessibility (general package)
• Xiaomi AI Call Recording service
• Xiaomi MIUI Security Center (permissions, security scans, system tools)
• Xiaomi Voice Assist

Your device may have been compromised with an application that tampers with the behavior of your phone and puts your data at risk.

You may be seeing:

GCash detected suspicious app modifications!

This may be caused by method tampering (swizzling) on your device. Such manipulation can alter how the app behaves and put your data at risk. For your protection, this app will now close. Visit our Help Center to learn more.

To fix this:

1. Go to your phone’s Settings.
2. Search for any of the following apps:
   • Frida
   • StrongR
   • Hook
   • Instrument
   • Bypass
   • Objection
   • Drozer
   • MobSF Client
3. Uninstall these apps
4. Close the GCash app and try logging in again.

If you still can’t log in, use an unmodified device or visit an authorized service center for help.

You might be using a fake GCash app, or using a GCash app that is being manipulated by an unauthorized person.

To fix this:

1. Uninstall the GCash app you are using now
2. Download the GCash app from your phone’s official app store. Examples of official app stores are:
   • Google Playstore
   • Huawei App Gallery
   • Xiaomi GetApps
3. Re-install your GCash app
4. Log in to your GCash app

If you are still unable to log in to your GCash app, please use an unmodified phone or visit a legitimate service provider to access your GCash.