Device Security

Jailbroken or rooted devices have their default security settings changed, and using such may put your personal information, including your social media and financial services access details, at risk.

We highly recommend using a device that is not jailbroken nor rooted to continue using the GCash app. We listed down some ways to find out if your device is jailbroken. 

If the above steps are not applicable to you, it is best to reach out to the accredited service provider of your mobile device to have your device checked.

Having modified system settings such as allowing installations from “Unknown Sources” and “Developer Options” may cause vulnerabilities to your security and should be turned off.

Disable installs from Unknown Sources

Allowing downloads and installations from “Unknown Sources” may allow hacking or other threats to your personal information.

Disable installations from Unknown Sources in your phone settings by following the steps below:

1. Go to your phone Settings and search for “Unknown Sources/Apps” or “Untrusted Sources”. The location may vary depending on the device brand and model.
2. For all apps, toggle the button to disable this setting
3. Once disabled, force restart and try to open the GCash app again.

Disable Developer Options

Developer Options enables you to adjust and configure your operating system for testing and applications. This setting is only applicable for Android devices.

Follow these steps to turn off Developer Options:

1. Go to your phone Settings and look for Developer Options
2. Toggle the button to turn off and disable Developer Options
3. Once disabled, force restart and try to open the GCash app again.

If the above steps are not applicable to you, it is best to reach out to the accredited service provider of your mobile device to have your device checked.

Your device may be at risk due to a new security threat/issue. This was detected by a certified security feature that prevents unauthorized access to GCash accounts through modified or compromised devices.

You may have encountered this prompt due to, including but not limited to:

• The system detected that your device could be jailbroken or rooted
• The system detected that your settings allow installation via untrusted sources or developer options
• There could have been applications installed that made your device unsecure.

You may refer to the previous steps to try resolving this issue or reach out to the accredited service provider of your mobile device to have your device checked.

To protect your account, you cannot access GCash on the device that experienced this error. To use GCash, open the GCash app through a secure and unmodified mobile or tablet device.

You can access your funds and all other services once you log in to GCash using a secured and non-modified device.

Fully Verified users may cash out their wallet balance via:

• Over-the-Counter partner outlets - Provide your mobile number, desired Cash Out amount, and a valid ID
• ATM withdrawal - If you have a GCash card linked to your GCash account, you can safely withdraw from your wallet balance at an ATM

Auto-Deduction Feature

To help you manage your loan payments, we will automatically deduct your loan dues if you have sufficient funds in your GCash wallet. Auto-deduction starts on the day of your due date until full settlement of your total amount due. An SMS notification will be sent to you after each auto-deduction to your GCash wallet. 

Offline Payment Partners

You can also opt to pay your dues via our offline payment partners. Enter Fuse Lending as the Biller and indicate either your 8-digit alphanumeric Account Number or your GCash-registered mobile number. Learn how to pay your dues through our offline partners below:

• Bank of the Philippine Islands
• Banco de Oro (BDO)
• Metrobank
• Bayad Center

Note: Posting of payments through offline partners will take place 1 business day after the payment has been made. Pay your dues in advance (before your due date) to avoid incurring late payment charges.

To deposit and withdraw funds from your GSave account, please see the table below:

*Withdrawal via Bank ATM is applicable for bank-issued physical cards. You may reach out to the bank to request your own bank-issued card.

Dormancy fees will apply only if there are no movements or transactions performed on your GSave account. Please refer to the table below: 

To manage your GFunds account, please use a safe, unmodified device. Your account is not affected or blocked, just the device. Once you use a non-jailbroken or unmodified device and can successfully access your GCash account, your GFunds account will also be accessible. Rest assured, your funds are safe in GFunds.

To gain access to the GStocks game, please use an unmodified device. If you are part of the weekly winners of the GStocks game, claim your prize by accessing your GCash account through an unmodified device. Weekly prizes are credited to the winners' GCash wallets.

To manage your GStocks PH account, please use an unmodified device. You may only transact once you gain access to your GCash account on an unmodified device. Rest assured that your funds are safe in GStocks PH.

To manage your GCrypto account, please use an unmodified device. You may only transact once you gain access to your GCash account on an unmodified device. Rest assured that your funds are safe in GCrypto.

Should you have additional concerns, click here to ask for help and indicate the message you encountered.