GCash for Business application was returned or rejected
If your application was returned or rejected, tap the situation that applies to you to learn what to do.
If your application was returned
A document may be unclear. Your details may not match.
- Check your email for the reason.
- Open your application in the GCash for Business Portal.
- Check the flagged items.
- Fix the errors.
- Submit your application again.
You can't edit some approved sections.
If your application was rejected
You can't continue a rejected application in the portal.
Think this was a mistake? Contact GCash for Business support. Ask why your application was rejected.
Missing document or regulatory issue
Some businesses need special permits or certificates.
If a required document is missing or does not apply to your business, contact GCash for Business merchant support for a review. Don't upload unrelated documents.
Helpful tip
To help avoid a returned application:
- Use clear, complete, and unexpired documents.
- Use the same details on all documents and in your application.