GCash for Business application error

If you encounter an error while applying for GCash for Business, try these steps first:

Complete every required field on the current page. If you can't continue, check the earlier fields too.
Refresh the page and make sure you have a stable internet connection.
Use an updated, supported browser. Clear your cache or try another browser.
Try again later. Your progress is saved as a draft, so you can refresh the page and return to your application.

Still encountering an error?

Tap the scenario that best matches your concern to learn what to do:

If you can't upload or edit a document

Check that the file type and size meet the requirements.
Complete all required fields in the earlier steps. Some upload options appear only after you complete the previous steps.
If a document is still requested after you upload it, or a download link for a required form doesn't work, refresh the page and try again.
If the problem continues, take a screenshot of the error and contact GCash for Business merchant support.

If you see “Pending Requirements” or an error when submitting

Make sure you completed every section and uploaded all required documents.
If an error appears when you submit, note the exact error message and take a screenshot.
Try submitting again after a short wait.

If you can't access the portal

If you're having a Starter Wallet issue

Not qualified for Tier 1: Your account may not meet the verification, account age, or risk requirements. Apply for a Premium Wallet instead.
GCash account does not exist: Check your mobile number and make sure your GCash account is fully verified.
No Tier 1 OTP: Check your internet connection and request a new code.
Account already has a record: Your account may already be linked to a GCash for Business account.

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