I can’t access my GCash for Business account. What do I do?

Unable to log in? GCash for Business has a different login process from the personal app—check that you’re following the correct steps.

Before We Start, Make Sure You Have These:

• Your Business Email: This is the email you used when you signed up for GCash for Business (it's not your personal email or phone number!).
• Your Company's Login Details: You should have these when your company created the GCash for Business account.
• Updated Browser: Use the latest version of Chrome, Firefox, Safari, or Edge on your phone or computer.
• Your 2FA Method: This is how you confirm it's really you logging in. It could be Google Authenticator or your registered email.

How to troubleshoot GCash for Business Sign In

1. Make Sure You're in the Right Place:
   • Go to business.gcash.com. This is the ONLY place to log in to GCash for Business.
   • You can't use the regular GCash app or the regular merchant portal.
2. Double-Check Your Email and Password:
   • Use your business email address, not your personal one or your mobile number.
   • Make sure you typed everything correctly.
3. Forgot Your Password?
   • Click "Forgot Password" on the login page.
   • GCash will guide you through resetting it.
4. Two-Factor Authentication (2FA) is Important!
   • GCash for Business needs 2FA to keep your account safe.
   • Important Update: Starting July 25, we're switching to email-based One-Time Passwords (OTP). So, make sure you can access your registered email!
   • Not getting the code? Check your spam or junk folders. Or, if you're using Google Authenticator, make sure it's working correctly.
5. Is Your Account Approved?
   • Only one GCash for Business account is allowed per company.
   • New User? Ask your company's GCash for Business admin to add you.
   • Application "Returned" or "Rejected"? Check your email for instructions on what to do next.
6. Is Your Browser Compatible?
   • Make sure you're using one of these browsers, and that it's updated:
     • Chrome (version 116 or higher)
     • Mozilla Firefox (version 116 or higher)
     • Safari (version 16 or higher)
     • Microsoft Edge (Chromium-based, version 116 or higher)
   • If the page isn't loading right, try clearing your browser's cache or use a different browser.
7. Account Verification:
   • Make sure your business account is fully verified.
   • If you're waiting for approval, it usually takes 1-2 business days after you applied. You'll get an email when it's done.