How to request thermal paper rolls for my POS device?
Thermal paper rolls are used to print receipts from your GCash for Business POS device. If you are running low, you can request more rolls from us.
FAQs
About thermal paper rolls
Any merchant with an active POS device can request thermal paper rolls.
You will be informed if any fees apply before your request is processed.
No. Thermal paper rolls are currently available upon request only.
Requesting thermal rolls
You may submit a ticket here to request thermal rolls and other supplies
Please prepare these details before sending your request:
- Terminal ID (TID)
- Registered Business Name
- Email Address
You can find your TID on the merchant copy of the printed transaction slip. It is usually on the upper-right part of the receipt.
You may also check your device records or previous receipts.
The number of rolls depends on:
- Number of deployed devices
- Business activity and receipt usage
- Previous requests
If we need more information, our team will contact you.
Yes. Include all branches and the quantity needed for each one.
You will receive a reference number once your request is submitted. Please save it for follow-up.
Delivery and tracking
Your order will be sent to the registered delivery address in our records. This is usually the same address where your device was delivered.
Estimated delivery timelines are as follows:
- Metro Manila: 3 to 5 business days
- Luzon outside Metro Manila: 5 to 7 business days
- Visayas / Mindanao: 7 to 10 business days
Delivery time may vary depending on location, stock availability, and courier schedule.
Yes. If tracking details are available, they will be shared once your order has been shipped.
Please inform us right away so we can arrange another delivery schedule.
Use and storage
We recommend placing a request when you have about 2 rolls left.
Your POS device can still accept payments, but you will not be able to print receipts until a new roll is installed.
For standard POS terminals, EasyPOS, and POS kits, the recommended size is 58mm x 40mm.
Make sure the roll fits your device properly to avoid printing issues or paper jams.
No. Store them in a cool, dry place away from direct sunlight and heat.
Cancellation
You may change or cancel your request before shipment. Once the order has been dispatched, changes can no longer be made.