How to send money from FB Messenger using GCash
You can send money to another GCash account via Messenger. It will switch from your chat to the GCash app. GCash will open with the recipient's details already filled in.
Note: This works only when Facebook Profiles chat with Facebook Pages. Make sure to use the latest versions of Messenger and GCash.
How to send money from Messenger:
-
In Messenger, open your chat where the business shared their GCash number
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Tap Transfer with GCash.
- This will open your GCash app
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Log in to your GCash account. The recipient’s details will be pre-filled
- Enter amount, then tap Next
- Review details and tap Send
- You'll go back to Messenger
- Payment receipt will be shown in your chat
Need more help?
If the widget is not appearing, nothing happens after clicking, app is crashing, or other errors, try these:
- Update both Messenger and GCash apps
- Check internet (try WiFi or mobile data)
- Close and reopen Messenger
- Clear Messenger cache (Phone Settings > Messenger > Clear Cache)
- Log out and log back into Messenger
- Restart your phone
If Messenger is working but you can't complete the payment in the GCash app:
- Update Messenger and GCash.
- Close and reopen GCash.
- Clear the GCash cache: Go to Phone Settings > GCash > Clear Cache.
Still can't complete the payment? Follow the steps in this article.
- "Account on Hold" error? Your account may be suspended. Click here for guidance.
- Other login issues? Check out this article.
GCash processes instantly. Check your GCash Transaction History and Inbox.
- If the transaction shows, ask the seller to check their Transaction History.
- If the transaction doesn't show, the payment failed. Try sending the payment again.
Still need help?
- Open the GCash app.
- Go to Transactions.
- Tap the Send Money transaction.
- Tap Get help.
- Select "Recipient hasn’t received the money”.