I think I was scammed. What do I do?
A scam transaction involves another person tricking you into sending them money. If you think you’ve encountered a scam transaction and used GCash, follow these steps:
- Report to government authorities: Report the scam to authorities such as the PNP or NBI and block the scammer on SMS or social media
- Report to GCash: Prepare all the important details and screenshots then click here to ask for help.
What happens after I report the scam?
One of our customer service specialists will review your report, including the details of the scammer you’ve reported. Please note however that we will no longer be able to return the funds to you.
Check the status of your report from your GCash homepage by tapping Profile > Help > Your Conversations. A customer service representative will contact you within 24 hours.