I think I was scammed. What do I do?
A scam transaction involves another person tricking you into sending them money. If you think you’ve encountered a scam transaction and used GCash, follow these steps:
- Report to government authorities: Report the scam to authorities such as the PNP or NBI and block the scammer on SMS or social media
- Report to GCash: Click here to report the scam to us and include all relevant details and screenshots
What happens after I report the scam?
One of our customer service specialists will review your report, including the details of the scammer you’ve reported. Please note however that we will no longer be able to return the funds to you.
Check the status of your report from your GCash homepage by tapping Profile > Help > Your Conversations. Please expect a reply within 24 hours.